Is your
software safe?
Yes, it's completely safe. Because the
software installed on your computer calls
our technician's computer, there is no way a
hacker can attack your computer while our
tech is repairing it. Furthermore, all
transmissions between your computer and our
tech's computer are encrypted using 256-bit
RC4 encryption.
Once I
install your software, will you be able to
access my computer anytime?
Absolutely not! Your privacy is very
important to us. While we are fixing your
computer, you'll be able to see everything
that we are doing as if we were there. And
once the Technician disconnects from the
session, our software is automatically
uninstalled and completely removed making it
impossible for us to connect back to your
computer without you beginning another
session and reinstalling our software.
Will
you be able to access my files without my
knowledge?
No! You will be able to see everything we
see and do. As mentioned above, once we are
finished the software will automatically
uninstall itself making the ability of your
computer requesting help from our technician
impossible without you beginning another
session and reinstalling our software.
I'm
skeptical. What if you can't fix my problem
to my satisfaction?
The concept of having your computer fixed
remotely is new to home users, although many
corporate IT departments have been doing
this for years. The fact is that there are
only a few types of problems we cannot fix
remotely, mainly hardware problems. If we
are unable to fix your problem to your
satisfaction, you will not be charged and
we'll give you advice on how best to fix
your problem. Remember, we want you to be
happy with the results of our service, this
is why all services performed by Nerdz on
Wheels come with a 100% Satisfaction
Guarantee.
I have
a firewall. Will I have to turn it off?
No. We wouldn't want you to compromise your
computer's protection. This is precisely
why our software installed on your computer
calls us. This way, you never have to
configure and compromise your firewall.
Some firewall software however will ask you
to permit our software to access the
Internet (and call us). This is ok, and is
just like allowing Internet Explorer to
access the Internet.
I'm
using a dial-up connection. Can you still
help me?
Yes. Our software is designed to maximize
connectivity with minimal bandwidth. In
rare cases, if your connection is too slow
or you are using a satellite system we will
likely experience too much delay to be able
to provide service. If you think your
connection is too slow, we are always happy
to try and see how it goes. |